Dashboard user access level

Dashboard accounts have a numeric access level from 0 to 5. Higher levels include the permissions of lower levels, but domain access, license features, and account restrictions also apply.

Open Settings → Users & domains to manage accounts and the websites they can access. Give each person only the level and domains needed for their work.

Level	Main capabilities
5 — Root	Platform updates, license settings, dashboard-wide settings, and AI provider/API-key configuration.
4 — Administrator	Manage permitted users and domain access, tracking/privacy settings, scheduled tasks, A/B tests, and the AI model.
3 — Analyst	Add/remove tags, use Ask AI, change recording limits, and delete recorded sessions where permitted.
1–2	Share recordings, manage their own account security, and use permitted custom-dashboard editing/sharing features. The permission map currently adds no separate level-2 actions.
0	View the analytics data and shared content that the account is allowed to access.

Custom dashboards and other plan-specific features also require a license that includes them. An account level does not unlock a feature outside the license.

Important limits

• Administrators cannot modify another account at or above their own level.

• Users cannot change their own access level or assign a level above their own.

• Sensitive changes can require password or 2FA verification.

• Domain access determines which websites an account can inspect. Sharing a segment or goal does not grant domain access.

• Read-only/demo restrictions can block actions that the numeric level would otherwise permit.

Use Account & Security for your own sign-in sessions and two-factor authentication. If you are locked out, follow the password recovery guide.

The installed server/permissions.php contains the permission map for your version. Do not edit it to work around an access error; check the account, domain permissions, and license first.