> For the complete documentation index, see [llms.txt](https://docs.uxwizz.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uxwizz.com/guides/troubleshooting/wordpress/nginx-403-forbidden-screen-on-wordpress.md).

# NGINX 403 Forbidden screen on WordPress

### Problem:

A 403 Forbidden or 404 Not Found screen is shown when trying to access the UXWizz WordPress plugin dashboard.

### Cause:

{% hint style="info" %}
Direct access to the UXWizz plugin folder is needed in ordered to view the dashboard.
{% endhint %}

By default, nginx should use index.html as the index of the directory.\
If this is default is change, you have to make sure index.html is used as index.

### **Solution:**

{% hint style="success" %}
Set index.html as the index file for the UXWizz main directory
{% endhint %}

```nginx
server {
    listen 80;
    
    # ADD THIS PART vvv
    location /wp-content/plugins/wp-usertrack/userTrack {
        index index.html;
    }
    # ADD THIS PART ^^^
}
```

### Still not working?

Sometimes there might be some security plugin or firewall rule to disallow direct access to the **wp-content** folder. Make sure that the UXWizz root folder is white-listed for direct access.

Here are some links to how to whitelist a folder in most popular WordPress security plugins:

* Sucuri: <https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelisting-a-file-folder>
* Wordfene: <https://www.wordfence.com/help/firewall/options>

The path `/wp-content/plugins/wp-usertrack/userTrack` should be allowed and accessible in your browser.


---

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