UXWizz
WebsitePricingDemoTwitter (X)
  • Introduction
  • 🛠️ Installation
    • Requirements
      • Limitations
      • Server specs (CPU, RAM)
    • Installation guide
      • Uploading the script
      • Creating a MySQL database
      • Running the installer
    • Install on a new server
      • Ubuntu 20.04 (or higher)
      • DigitalOcean
    • Docker
      • Via Docker Compose
      • Standalone Docker image
    • Adding the tracking code
      • Automatic SPA pageview tracking
      • Add tracker to Next.js App
      • Add tracker to React Router App
    • Optimization tips
      • MySQL/MariaDB
      • Auto-delete old data (cron jobs)
      • Apache
    • Frequently Asked Questions
  • 🔧JavaScript API
    • Tags
    • Events
    • Hooks/callbacks
    • Other API functions
    • Session Recording
      • Ignore specific elements
  • 📖Guides and features
    • Goals (NEW!)
    • Ask AI (NEW!)
    • Basic usage
    • A/B testing
    • Usage tips
    • Dashboard user access level
    • Resetting the admin password
    • Database querying
    • Technical details
      • IP Geolocation
    • Troubleshooting
      • Agency
        • MultiDB
      • Dashboard
        • Refreshing dashboard sub-page leads to 404 error
        • Website iframe not loading (x-frame-options)
        • License says "invalid"
        • Updating Fails
      • Tracking
        • No data is being recorded
        • Can't include tracker via Google Tag Manager
        • The A/B test JS file is missing
      • WordPress
        • Cloudways 403 Forbidden screen on WordPress
        • NGINX 403 Forbidden screen on WordPress
    • Extending the dashboard
    • Support
    • Migrating to a new server
  • 🎓Useful Examples
    • Feedback form (polls)
    • Tracking 404 Pages
    • Tracking UTM parameters
    • Tracking Google Ads GCLID
    • Storing user device types
    • Track video playback
  • 📜About
    • Changelog
    • Personal Data Information
    • Privacy Policy (uxwizz.com)
    • Licenses and pricing
    • [Deprecated] License Subscriptions
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  1. Guides and features
  2. Troubleshooting
  3. Dashboard

Refreshing dashboard sub-page leads to 404 error

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Last updated 7 months ago

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As of version 5.0.0 UXWizz uses hash routing instead of URL rewrites.

The .htaccess support is recommended, but not needed. If this problem still occurs with a version newer than 5.0.0 it means the root index.html file can't be loaded properly.

If refreshing doesn't work in the dashboard for deep URLs (other page in the dashboard than the homepage) means that the .htaccess URL rewrites don't properly work on your server for the userTrack folder.

Make sure that:

  1. You are using Apache (or other .htaccess compatible webserver).

  2. The .htaccess files are present in the root userTrack folder and in the userTrack/server folder.

  3. That AllowOverride is set to All in httpd.conf (this allows .htaccess files to overwrite existing rules).

Useful links:

📖
Stackoverflow: How to set AllowOverride
Apache .htaccess AllowOverride docs