UXWizz
WebsitePricingDemoTwitter (X)
  • Introduction
  • 🛠️ Installation
    • Requirements
      • Limitations
      • Server specs (CPU, RAM)
    • Installation guide
      • Uploading the script
      • Creating a MySQL database
      • Running the installer
    • Install on a new server
      • Ubuntu 20.04 (or higher)
      • DigitalOcean
    • Docker
      • Via Docker Compose
      • Standalone Docker image
    • Adding the tracking code
      • Automatic SPA pageview tracking
      • Add tracker to Next.js App
      • Add tracker to React Router App
    • Optimization tips
      • MySQL/MariaDB
      • Auto-delete old data (cron jobs)
      • Apache
    • Frequently Asked Questions
  • 🔧JavaScript API
    • Tags
    • Events
    • Hooks/callbacks
    • Other API functions
    • Session Recording
      • Ignore specific elements
  • 📖Guides and features
    • Goals (NEW!)
    • Ask AI (NEW!)
    • Basic usage
    • A/B testing
    • Usage tips
    • Dashboard user access level
    • Resetting the admin password
    • Database querying
    • Technical details
      • IP Geolocation
    • Troubleshooting
      • Agency
        • MultiDB
      • Dashboard
        • Refreshing dashboard sub-page leads to 404 error
        • Website iframe not loading (x-frame-options)
        • License says "invalid"
        • Updating Fails
      • Tracking
        • No data is being recorded
        • Can't include tracker via Google Tag Manager
        • The A/B test JS file is missing
      • WordPress
        • Cloudways 403 Forbidden screen on WordPress
        • NGINX 403 Forbidden screen on WordPress
    • Extending the dashboard
    • Support
    • Migrating to a new server
  • 🎓Useful Examples
    • Feedback form (polls)
    • Tracking 404 Pages
    • Tracking UTM parameters
    • Tracking Google Ads GCLID
    • Storing user device types
    • Track video playback
  • 📜About
    • Changelog
    • Personal Data Information
    • Privacy Policy (uxwizz.com)
    • Licenses and pricing
    • [Deprecated] License Subscriptions
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On this page
  • Problem:
  • Possible causes and solutions
  • Clearing the cache

Was this helpful?

  1. Guides and features
  2. Troubleshooting
  3. Tracking

No data is being recorded

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Last updated 8 months ago

Was this helpful?

After a successful installation new sessions and data should be tracked and available immediately in your dashboard (after a refresh).

Problem:

No data is being sent to the dashboard.

Possible causes and solutions

  1. The tracking snippet was not included on the tracked website (check the source code of the page to make sure it was added).

  2. Wrong dashboard server path setting (after installation or a domain name change). Go to your dashboard Settings->Tracking and click "Reset" next to the "Server path" setting or manually set it to the URL of your dashboard.

  3. Caching issues: if you added the tracking script but it's not visible in the source code, the old page might be cached (see below). You should also clear the cache after changing any settings (such as after fixing the server path).

The easiest way to debug tracking issues is to open the Network tab in the browser dev tools (F12) and check if, in order:

  1. The JS tracking file was loaded.

  2. The createClient.php request was successful.

Clearing the cache

Depending on your how your website is built, there are multiple caches that might need to be cleared:

  1. Browser cache - Refresh using CTRL+SHIFT+R (or use your browser's settings to clear the cache for the tracked website and your dashboard).

  2. CDN cache (such as Cloudflare) - Go to your CDN and Purge the cache for the tracked website and your dashboard (if behind Cloudflare).

  3. WordPress plugin cache (if you use plugins like WP Rocket or W3 Total Cache) - Clear the website cache from the plugin settings.

  4. Server cache - Depending on the web server used, you might have an additional caching layer still serving the old JS tracking file. Open the file URL directly in the browser to see if any setting looks outdated.

📖
clearing the cache